Refund policy

7-day prompt support guarantee

If your prompt doesn't work as described, contact us within 7 days of purchase. We'll help you use it or refund the amount paid for that prompt if we can't resolve the issue.

How the guarantee works

Try the prompt by following the included instructions. If it does not work as described, tell us within 7 days of purchase. We will help you use it or provide a corrected prompt. If we cannot resolve the issue, we will refund the amount you paid for the affected prompt.

Downloading or testing the prompt does not invalidate this guarantee. Results can vary between generations; we do not promise an image identical to the preview. This does not remove our commitment to help when a prompt does not work as described.

How to contact us

Use our Refund Request page or contact form. Include your order number, the prompt name, and a brief description of the issue. A screenshot of the result can help.

We review requests within 1–2 business days. The 7-day period is the deadline to contact us, not a deadline for completing our support review. Approved refunds are returned to your original payment method; the time for the funds to appear depends on your payment provider.

Download and billing issues

Please also contact us about a missing or inaccessible download, a duplicate purchase, or a duplicate charge so we can review and correct the issue.

Your rights

This commercial guarantee covers prompts that do not work as described, rather than a change of mind alone. It does not limit any statutory consumer rights or remedies that apply to your purchase.